1.8 Save and use the five questions
Use the five questions as a repeatable pre-send check.
Before you press Send, ask: Purpose — why am I sending this? Audience — who will read it? Message — what must they understand? Risk — what could be misunderstood? Action — what happens next?
Save the accompanying checklist image and use it on your next important email.
Remember: purpose → audience → message → risk → action.
What should you clarify if your email ends with “Let me know”?